Shipping policy

Shipping Policy

Last Updated: October 2026

Welcome to Zeena Luxe. We are committed to providing our customers across Saudi Arabia with a smooth, reliable, and convenient shopping experience.

1. Shipping & Delivery

We currently offer delivery across Saudi Arabia through our trusted fulfillment and delivery partners.

Orders are generally delivered within:

3–5 business days after order confirmation.

Most orders are delivered within this timeframe; however, delivery may occasionally take longer depending on the customer's location, courier conditions, public holidays, weather, or other circumstances outside our control.

For some products, dispatch may require additional processing time before the shipment is handed to the delivery partner.

2. Order Processing

After you place an order, our fulfillment partner will process and prepare your order for shipment.

Orders are normally processed within 1–3 business days, depending on product availability and fulfillment requirements.

Once your order has been shipped, you may receive tracking information where available.

3. Delivery Areas

We currently ship to addresses throughout Saudi Arabia.

Delivery times may vary for remote or less accessible areas. Additional delivery charges may also apply to certain remote locations.

4. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered at checkout.

If you select COD, please make sure that your phone number and delivery address are correct and that you are available to receive your order.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through our delivery partner.

You can use the tracking information to follow your shipment's progress until it reaches you.

6. Delivery Delays

While we aim to deliver your order within the estimated timeframe, unexpected delays can occasionally occur due to:

  • Courier or logistics issues

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete delivery information

  • Remote-area delivery

  • High order volumes

  • Circumstances outside our control

If your order is delayed significantly, please contact our customer support team and we will assist you.

7. Incorrect Delivery Information

Please carefully check your name, phone number, city, district, and full delivery address before completing your order.

Zeena Luxe is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

8. Refused or Failed Deliveries

If a customer refuses to accept a confirmed order or is unavailable for delivery multiple times, additional shipping or return costs may apply.

For Cash on Delivery orders, repeated refusal of orders may affect your ability to place future COD orders with Zeena Luxe.

9. Contact Us

If you have any questions regarding your order or delivery, please contact us through the customer support details provided on our website.

Thank you for choosing Zeena Luxe.

Zeena Luxe